Privacy policy

JAAY Maison

Last updated: 28 December 2025

JAAY Maison operates this website and online store (the “Services”) to provide customers with a curated shopping experience, including the sale of clothing, jewellery, and wigs. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you interact with JAAY Maison, we may collect the following types of personal information:

a) Information you provide directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Communications sent to us (email or WhatsApp enquiries)

b) Payment information

Payments are processed securely by third-party payment providers (such as Shopify and its partners).
JAAY Maison does not store or have access to your full card or banking details.

c) Automatically collected information

When you browse our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Usage data (pages viewed, interactions)

  • Cookies and similar technologies

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you regarding purchases, shipping, or enquiries

  • Provide customer support

  • Improve our website and services

  • Send order confirmations and essential service messages

  • Send marketing communications only where permitted or with your consent

  • Detect fraud and ensure website security

  • Comply with legal and regulatory obligations

We do not sell your personal information.

3. Marketing Communications

  • You may receive marketing emails or messages from us.

  • You can opt out at any time by clicking the unsubscribe link or contacting us directly.

  • Even if you opt out, we may still send non-promotional messages related to your orders or account.

4. How We Share Your Information

We may share your personal information only when necessary, including with:

  • Shopify, which powers our online store

  • Payment processors and delivery partners

  • Service providers who assist with website hosting, analytics, or customer support

  • Legal or regulatory authorities where required by law

All third parties are required to handle your information securely and lawfully.

5. International Data Transfers

Your personal information may be stored or processed outside Côte d’Ivoire, including by Shopify or its service providers.

Where applicable, we rely on recognised legal safeguards to ensure your data remains protected when transferred internationally.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve user experience

  • Analyse site performance

You can manage cookie preferences through your browser settings.

7. Data Security & Retention

We take reasonable measures to protect your personal information. However, no online transmission or storage system is completely secure.

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Provide services

  • Comply with legal obligations

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

JAAY Maison does not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact us at:

📧 Email: jaaymaison@gmail.com